Q: What can I talk about in counselling?
A: You can talk about anything that is on your mind. Counselling is a safe and supportive space to discuss personal concerns, process difficulties, and explore emotions. Whether you’re facing stress, anxiety, depression, relationship challenges, or life transitions, our sessions are here to help you navigate them.
Q: Is counselling confidential?
A: Yes. All counselling sessions are completely confidential. We follow strict ethical guidelines and GDPR regulations to protect your privacy. Information you share will not be disclosed to third parties except in rare circumstances, such as a serious risk of harm to yourself or others, safeguarding concerns, or if required by law.
Q: How long will it take to be seen? Is there a waiting list?
A: We aim to schedule weekly counselling sessions within 2–4 weeks following your initial assessment. Our goal is to provide timely access to support so you can start your journey to better mental health as soon as possible.
Q: Can I attend counselling less frequently, like fortnightly?
A: Counselling is most effective when accessed weekly. Regular sessions help build trust, openness, and a strong therapeutic connection, which are essential for meaningful progress. If weekly sessions are not possible, we can discuss a flexible schedule that works for you.
Q: What if I work shifts?
A: We understand that shift work can make scheduling difficult. We strive to offer flexible session times to accommodate your work patterns whenever possible.
Q: Can I contact my counsellor between sessions?
A: You can reach your counsellor via text or email to arrange, reschedule, or cancel sessions. This ensures smooth communication while maintaining professional boundaries.
Q: How long does counselling last?
A: Each session lasts 50 minutes. You can book a block of sessions or attend open-ended sessions. For open-ended counselling, we will review progress periodically and decide together whether to continue or conclude sessions. It’s recommended to provide 1–2 sessions’ notice before ending therapy.
Q: Can I choose a male or female counsellor?
A: Yes. If you have a gender preference, we work closely with other professional counsellors and will ensure you see a counsellor who meets your preference during your assessment.
Q: What if I have a holiday or miss a session?
A: Counselling sessions are a weekly commitment, and your space is reserved for you. Planned absences, such as holidays, will not be charged. Unplanned missed sessions may incur a fee, although exceptions can be made under exceptional circumstances. If your counsellor is unavailable, you will not be charged.